TERMS FOR ORDERING
If for any reason you are not satisfied with the quality of the product we are delivering, we will either replace your product or provide a full refund if it is not a personalized item. The product will need to be in its original condition and the return postage will need to be shown as within 5 days of receiving the product. We are always interested in customer concerns and actively look for feedback or critique on how to better build products. We welcome reviews on the product page of your purchased item. This helps us continue to better serve you, who in turn support our small workshop. Please note that you are responsible for providing the correct information regarding the product you buy. Whether it is the correct custom leather belt measurement, or your decision on which color leather and hardware you choose to go with. You are responsible for any additional shipping that occurs due to incorrectly placed orders.
By ordering from us, you agree to accept our product with our maker’s mark. Requests to withhold our mark on your order notes will not be honored, and any shipping involved in returning the product will be your responsibility.
International orders may incur a customs tax that the buyer will be responsible for. You will need to contact your local customs office to find out what the import tax that your country charges from USA exported goods.
For questions about shipping, wholesale or bulk orders, leather types, and turnaround times, please check the FAQ. Otherwise, if you have a question about your order, we can be reached by email any time using our Inquiry Form (quickest response time goes to email submissions) during business hours on weekdays 10-5 PST (mostly).
Thanks for buying independent and hand made.